IT Support Officer

About the role

The IT Support Officer assists in providing technical support and maintaining IT systems across the organisation. The role helps ensure the smooth operation of hardware, software and network infrastructure while supporting end users.

Key Accountabilities

• End-User Support & Service Delivery:

  o Provide prompt, professional L1 and L2 technical support to on-site and remote employees across Windows and macOS environments.

  o Triage, troubleshoot, and resolve hardware, software, and access issues via the IT Service Desk within agreed service levels.

  o Diagnose recurring issues, conduct root-cause analysis, and implement permanent fixes to improve team productivity.

  • Modern Endpoint Management & Security:

  o Oversee automated, zero-touch workstation provisioning and lifecycle management across all corporate laptops and desktops.

  o Maintain endpoint security baselines, including disk encryption, automated operating system and software patch management, compliance policies, and least-privilege access controls.

  o Assist in identifying and triaging email security threats, malware alerts, and unauthorized software requests.

  • Cloud Identity & System Administration:

  o Administer user lifecycle, identity management, Multi-Factor Authentication (MFA), and role-based access controls across core cloud directories.

  o Manage day-to-day administration of cloud productivity suites, corporate email flow, shared workspaces, and business SaaS applications.

  o Handle license allocation, user provisioning, and access governance across internal business platforms.

  • IT Asset Lifecycle & Onboarding/Offboarding:

  o Manage end-to-end IT asset operations, maintaining an accurate and audited central asset registry from procurement through to secure decommissioning.

  o Execute seamless IT onboarding and offboarding workflows, ensuring new starters receive configured hardware and access on Day 1, and departures are securely offboarded.

  o Maintain inventory levels of laptops, peripherals, and spare parts, coordinating warranty repairs and hardware replacements as needed.

  • Network & Remote Connectivity Support:

  o Support and monitor office network infrastructure, including switches, firewalls, Wi-Fi access points, and guest networks.

  o Administer and troubleshoot corporate remote access and secure VPN connections for hybrid and field staff.

  o Provide operational support for industrial IoT routers and cellular data SIMs deployed to field battery storage sites.

  • Documentation & Continuous Improvement:

  o Develop and maintain high-quality Standard Operating Procedures (SOPs), system runbooks, and self-service knowledge base articles.

  o Deliver user guidance and technology training to elevate digital literacy and cybersecurity awareness across the company.

OUR TECHNICAL ENVIRONMENT

(Technologies and platforms you will work with)

• Endpoints & Management: Windows 10/11, macOS, Microsoft Intune, Windows Autopilot.

• Identity & Cloud: Microsoft 365 (Exchange Online, SharePoint, Teams), Microsoft Entra ID (Azure AD), AWS & Azure.

• Service Desk & Assets: Jira Service Management (JSM), Atlassian Assets, Confluence.

• Networking & Security: Cisco Meraki (WLAN/LAN/VLAN), Corporate VPNs, OpenVPN, Trend Micro, Microsoft Defender.

• SaaS & Communications: RingCentral, Atlassian Guard, Adobe, TeamViewer.

What we're looking for

• Experience in an IT support or service desk environment.

• Working knowledge of hardware, software, networking and common troubleshooting techniques.

• Strong communication and customer service skills, with the ability to support users with varying levels of technical experience.

• Effective problem-solving, prioritisation and organisational skills.

• Modern Endpoint Management: Proven hands-on experience configuring and managing devices with Microsoft Intune and Windows Autopilot (configuration profiles, compliance policies, app packaging, and BitLocker).

• Identity & M365 Administration: Solid experience administering Microsoft 365 and Microsoft Entra ID (Azure AD), including user provisioning, MFA, group policies, and Exchange mail flow.

• Networking Fundamentals: Practical understanding of TCP/IP, DNS, DHCP, VLANs, Wi-Fi configuration, and firewall rules (experience with Cisco Meraki is highly regarded).

• A relevant IT qualification or equivalent practical experience is desirable.

Why join EVO Power?

• Flexible working arrangements.

• Join a growing company in the renewable energy industry.

• Be part of a friendly and supportive team environment.

• Opportunities to learn, develop new skills and grow your career.

How to apply

If you are an IT professional who enjoys helping users, solving technical problems and working in a collaborative environment, we'd love to hear from you. Please submit your resume and cover letter to hr.au@evopower.com.

For enquiries, please also contact hr.au@evopower.com.

Recruitment agencies, please do not contact us regarding this position.