NDIS Administration Officer (2 Positions Available)

About the role

As an NDIS Administration Officer, you will play an important role in supporting the day-to-day operations of our organisation. Working alongside your administration colleague and management team, you will help ensure seamless service delivery for participants and support workers while maintaining accurate and compliant administrative systems. This role involves a combination of participant administration, roster support, staff coordination, compliance administration, and general operational support.

Key responsibilities

• Assist with creating, maintaining and updating support worker rosters using ShiftCare

• Coordinate participant schedules and manage roster changes as required

• Respond to participant, family, support worker and stakeholder enquiries

• Support participant onboarding, service agreements and documentation processes

• Maintain accurate participant and staff records within ShiftCare and other systems

• Assist with service bookings and day-to-day operational administration

• Support compliance activities, audit preparation and quality assurance requirements

• Monitor documentation to ensure records remain accurate and up to date

• Assist with incident reporting and compliance tracking processes

• Liaise with support workers and management to ensure continuity of services

About you

• Minimum 12 months experience in an NDIS administration, rostering, coordination or similar role

• Experience using ShiftCare or a comparable NDIS rostering platform

• Understanding of NDIS participant services and administrative processes

• Excellent organisational and time management skills

• Strong attention to detail and accuracy

• Ability to prioritise tasks and manage competing deadlines

• Excellent verbal and written communication skills

• Strong computer skills, including Microsoft Office Suite

• Ability to work both independently and as part of a team

• Current National Police Check

About us

Vesta Community Care is a growing and trusted NDIS provider that has proudly supported participants across Brisbane's Northside for over 4 years. Our success is built on our core values of Kindness, Fairness and Respect, and our commitment to delivering high-quality, person-centred supports.

Benefits

• Permanent part-time employment (3 days per week)

• Competitive hourly rate based on experience

• Supportive and collaborative team environment

• Flexible work arrangements following successful completion of training

• Ongoing professional development opportunities

• Opportunity to work with a well-established provider serving Brisbane's Northside community

• Meaningful work that makes a genuine difference in the lives of people living with disability

• A workplace culture built on Kindness, Fairness and Respect