Customer Service Officer - Kerbside "Brisbane Airport"

WHO WE ARE LOOKING FOR:

The role of the Customer Service Officer "Kerbside" at Brisbane Airport reports directly to the Transport Shift Manager and Team Leader. Part Time / Full Time Opportunities available. A Customer Service Officer "Kerbside" is responsible for providing outstanding customer service, direction and information to both passengers and commercial partners alike on and around our roadways pickup and drop off aeras.

Duties include directing passengers to the right locations, allocating taxi's to departing customers, providing first aid to all visitors as required, and general management of traffic so that all clients enjoy a seamless landside operation experience.

All applicants will need to be physically fit and able to stand, walk and continually move for generally between 5 and 8 hr shifts which start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

Our teams stay fit on Kerbside walking between 5,000 and 25,000 steps per shift. Ability to keep calm and provide concise and specific information is needed, the use of handheld radios will be required with calm clear spoken communications being key. On the job training will be provided after the first days induction.

SKILLS AND QUALIFICATIONS:

1. Honest, reliable, bubbly, and punctual
2. Friendly, cooperative, and helpful with customers
3. Good communication skills with the patience to deal tactfully with people
4. Ability to follow instructions as necessary
5. Ability to work cooperatively and harmoniously with work colleagues and supervisors
6. Willingness to comply with all corporate policies and procedures, in particular OH&S.
7. Current full drivers' licence
8. Willing to work in rotating shifts, any shift and weekend shifts
9. Some roles require a First Aid certificate and some positions need a Traffic Control licence "Training will be provided"
10. A Police check and Airport ASIC card will be required

Applications that have a cover letter outlining why this job is perfect for you will be highly regarded in our selection process.

ABOUT US

TIMES24 AUSTRALIA is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. TIMES24 AUSTRALIA was founded over 40 years ago and is now owned by PARK24 CO. LTD., which is Japan's largest commercial car park operator.

Our vision is to be the leader in the markets we operate - as judged by the customers we serve and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.

At TIMES24 AUSTRALIA, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives, we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

Apply now to get your career started!