Office Admin & NDIS Quality Control

About the role

You'll be the organisational backbone of the business — keeping the systems humming, the paperwork (and portals) under control, and the team supported so everyone can focus on delivering great supports. It's a mix of compliance, coordination and everyday admin, and no two days are exactly the same.

Key responsibilities

• Keep us on top of NDIS quality controls, safeguards and processes as a registered provider (including Module 2A requirements).

• Handle NDIS reporting with confidence — Reportable Incidents, RIDS, PRODA, PACE / my NDIS provider portal and any other required processes.

• Help with staff and participant onboarding so everyone starts on the right foot.

• Use ShiftCare like a pro for rostering, participant records, notes, invoicing and day-to-day operations.

• Maintain QA documents, internal registers and reporting records so we're always audit-ready.

• Support general office admin, coordination and whatever else keeps the wheels turning smoothly.

• Bring ideas to help us improve how we work as we grow.

About you

• Experience in office administration or coordination, ideally in disability, community services or an NDIS setting.

• Solid understanding of NDIS quality and safeguards requirements for registered providers (including Module 2A).

• Comfortable and proficient with NDIS reporting systems — Reportable Incidents, RIDS, PRODA, PACE and related portals.

• Experience supporting staff and/or participant onboarding.

• Strong working knowledge of ShiftCare (or the ability to get up to speed quickly).

• Excellent attention to detail, organisation and record-keeping.

• Clear communication skills and a warm, professional, can-do attitude.

• Ability to obtain/maintain a National Police Check and NDIS Worker Screening.

• Right to work in Australia.

About us

We're a friendly, family-run NDIS provider who genuinely care about the people we support (and the people who work with us). As a registered provider under the NDIS Quality and Safeguards Commission — including Module 2A (Implementing Behaviour Support Plans) — we take quality, safeguards and compliance seriously, but we also like a bit of laughter around the office and a supportive team culture.

Benefits

• Permanent part-time role based in Sunbury, with genuine opportunity to grow into full-time as the business expands.

• Competitive remuneration under the SCHADS Award Level 3 (Complex compliance, intake and coordination).

• A supportive, family-oriented workplace where your contribution is noticed and valued.

• The chance to help build something meaningful while keeping the compliance side of things in great shape.

• Flexible hours that we can discuss to suit mutual needs.