Customer Service representative

Customer Service Role – Full Time
Shares in Value | Sydney CBD | $30–$35 per hour

About us
Shares in Value is an independent ASX research company. We help self-directed investors, SMSF trustees and retirees make better decisions about their shares through research, model portfolios and member webinars. We’re growing, and we need someone great to look after our members.

The role
This is a client care role with no sales and no targets. You’ll be the friendly, reliable person our members speak to when they call or email. A lot of our members are retirees who’ve been with us for years, so patience and good manners matter more than anything.

It’s an ideal first step for someone looking to start a career in finance or the corporate world. You’ll learn how the share market works, how a research business runs, and how to deal with clients professionally, with full training from day one.

You’ll be:

• Answering member calls and emails

• Helping with questions about memberships, accounts and our research

• Sorting out issues and following them through to the end

• Keeping member records up to date

• Supporting the wider team with admin as needed

About you

• Clear, warm communicator on the phone and in writing

• Organised and reliable, with good attention to detail

• Comfortable with basic computer and data entry work

• Keen to build a career in finance or business

• Customer service experience is preferred but not essential. We’ll train the right person.

What we offer

• $30–$35 per hour plus super

• Permanent full-time role, Monday to Friday business hours, no weekends

• Full paid training in the office

• Hybrid work after three months: 1–2 days from home, based on performance

• Real exposure to the share market and the finance industry

• A fun, supportive team in a growing business

How to apply
Click apply and send your resume with a short cover note telling us why you’d like to work in finance. We’re reviewing applications now.