Administration Assistant

About the role

In this role, you will be responsible for leading customer communication and ensuring service quality is maintained across all office functions.

Key responsibilities

• Managing customer enquiries, calls, emails, and bookings with a strong service-first approach

• Providing clear, accurate, and professional communication regarding job status, timelines, progress updates, and invoicing

• Ensuring all customer-facing information and documentation is accurate and delivered to a high standard

• Liaising with insurance and warranty companies to support approvals and correspondence

• Assisting a small, experienced office team to maintain consistency, morale, and service quality

About you

• Proven experience in administration or customer service role (any industry)

• A strong service mindset with attention to detail and quality

• Excellent communication and relationship-building skills

Benefits

• Join a highly experienced team with strong morale

• Supportive, professional working environment

• BBQ breakfast every Friday

• Early finishes every Friday

• Monday to Thursday: 8:00am – 4:00pm

• Friday: 8:00am – 3:00pm