Gaming Attendant

About the role

The Gaming Attendant is responsible for providing friendly, professional customer service to patrons within the gaming area. The role involves maintaining a clean, safe and welcoming environment, assisting customers with enquiries, monitoring gaming activities and ensuring compliance with venue policies, responsible gambling practices and relevant legislation.

Key responsibilities

• Provide friendly, professional and efficient customer service to all patrons.

• Assist customers with gaming machine enquiries and general venue information.

• Monitor the gaming area to ensure a safe, clean and welcoming environment.

• Maintain the cleanliness and presentation of gaming machines and surrounding areas.

• Respond to customer requests, feedback and complaints professionally.

• Identify and respond appropriately to signs of gambling-related harm in accordance with responsible gambling procedures.

• Ensure compliance with responsible service of alcohol, responsible conduct of gambling and applicable gaming regulations.

• Complete required documentation, incident reports and shift handovers accurately.

• Follow workplace health and safety procedures and report hazards or incidents.

• Work collaboratively with the gaming and hospitality team to support smooth venue operations.

About you

• Current Responsible Service of Alcohol (RSA) competency.

• Current Responsible Conduct of Gambling (RCG) competency.

• Current Advanced Responsible Conduct of Gambling (ARCG) competency, where required by the venue or applicable regulations.

• Excellent communication and customer service skills.

• A friendly, approachable and professional attitude.

• Strong attention to detail and the ability to follow policies and procedures.

• Ability to work independently and as part of a team.

• Reliability, punctuality and a strong work ethic.

• Availability to work a flexible roster, including evenings, weekends and public holidays.

• Commitment to responsible gambling, patron wellbeing and regulatory compliance.