CSC Case Officer

About Veterans First Consulting:

Veterans First Consulting is dedicated to helping Australian military veterans secure fair and accurate compensation from the Department of Veterans’ Affairs. We manage the claims process end-to-end, removing stress and complexity so our clients can focus on their health and wellbeing.

Our approach is built on service, communication, and transparency – we do it once, and we do it right.

If you want to be part of a collaborative and supportive team that delivers meaningful outcomes and genuinely changes lives, then please read on!

About the role:

Veterans First Consulting is seeking a detail-oriented and client-focused CSC Case Officer to join our growing team. This is a newly created role suited to someone who thrives in a structured, purpose-driven environment and takes pride in managing cases with accuracy, care, and efficiency. You will play a key role in building strong client files, maintaining accurate records, and moving cases forward through the CSC invalidity process from intake to outcome.

Key Responsibilities:

• Build and manage comprehensive client case files, ensuring all documentation is accurate, complete, and compliant with CSC requirements

• Coordinate the collection, review, and organisation of medical, service, and supporting evidence

• Manage case timelines and task lists, proactively tracking progress and following up on outstanding items

• Liaise with clients to gather information, provide updates, and maintain a high standard of communication throughout the process

• Engage with key stakeholders including CSC, Defence, and DVA as required to progress matters

• Accurately enter and maintain client data across internal systems

• Identify and escalate complex or urgent matters to the CSC Supervisor with appropriate context

• Adhere to firm processes and contribute to their continuous improvement

• Uphold professionalism, confidentiality, and a client-first approach at all times

Experience/ Qualifications:

• Strong organisational skills with the ability to manage multiple cases and competing priorities

• High attention to detail, particularly in document review, data entry, and file management

• Clear and professional communication skills both written and verbal

• Comfortable working with case management systems and digital documentation tools

• A proactive, self-motivated approach suited to independent remote work

• Alignment with VFC's values and standards

• Previous experience in claims management or a similar case-based role highly regarded

• Prior working knowledge of or experience with CSC invalidity processes highly regarded

• Ability to obtain a clear police check and relevant state-based clearances (e.g. Working With Vulnerable People/Children)

This is a work-from-home opportunity open to candidates anywhere in Australia.

How to Apply?

If this opportunity resonates with you, we would love to hear from you.

Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us, we sincerely thank you for your interest and wish you every success in your job search.