Customer Service Representative

Customer Service Representative

Summit Smash Toongabbie

Location: Toongabbie, NSW
Position: Full-time
Industry: Automotive / Smash Repairs

🚗 Join a growing, modern smash repair business

Summit Smash Toongabbie is looking for a friendly, organised and customer-focused Customer Service Representative to join our team.

We’re not looking for someone who simply answers phones and books appointments. We’re looking for someone who genuinely enjoys helping people, solving problems and making the repair process as smooth as possible for our customers.

As the first point of contact for many of our customers, you'll play an important role in creating a professional and positive experience from the moment a vehicle arrives until it is ready to go home.

What you'll be doing

• Welcoming customers and providing exceptional service

• Answering phone calls, emails and customer enquiries

• Booking vehicles in and coordinating appointments

• Keeping customers updated on repair progress

• Liaising with insurance companies, assessors and suppliers

• Managing customer records and repair documentation

• Coordinating vehicle collection and delivery

• Following up customers and keeping communication proactive

• Supporting the workshop and management team with administration

• Helping resolve customer concerns quickly and professionally

What we're looking for

We're looking for someone who is:

• Confident, friendly and professional

• An excellent communicator

• Highly organised and able to multitask

• Comfortable using computers and modern business systems

• Reliable and takes pride in their work

• Calm under pressure

• A natural problem solver

• Able to work independently as well as part of a team

• Genuinely interested in providing a great customer experience

Automotive or smash repair experience is an advantage, but not essential. If you have strong customer service and administration skills, we'll provide the industry knowledge.

Why join Summit Smash Toongabbie?

You'll be joining a team where quality, customer service and doing the job properly matter.

We offer:

✅ A modern and professional working environment
✅ A supportive team culture
✅ Variety in your day — no two customers or repairs are the same
✅ Opportunity to develop your automotive industry knowledge
✅ Training and ongoing development
✅ Long-term career opportunities within the business
✅ Competitive salary based on experience

The person we're looking for

If you're the type of person who can pick up the phone with a smile, keep customers informed, stay organised when things get busy and take ownership of a problem until it's solved, we'd like to hear from you.

Apply now and become part of the Summit Smash Toongabbie team.

📍 Summit Smash Toongabbie
Toongabbie, NSW

Apply: Send your resume and a short introduction outlining why you'd be a good fit for the role to accounts@summitsmash.com.au