Medical Administrator / Receptionist

If you’re a warm, reliable, organised professional with strong administrative skills, this may be the perfect next step. Ideal for someone who is detail-driven, tech-savvy, and has a strong interest in healthcare.

Orthotics Plus is a highly respected and leading Allied Health provider, specialising in the Orthotic Management of Neurological and Musculoskeletal conditions. We work closely with multiple funding bodies including NDIS, Worksafe, TAC, My Aged Care and DVA. As our organisation continues to expand across Melbourne, we are seeking a full-time Medical Administrator/Receptionist to manage all front desk operations at our Pascoe Vale clinic.

What You’ll Be Doing

This is position is a detail-oriented, organised, and proactive patient-facing administration role; ideal for someone who loves structure and organisation, and is highly capable of working with multiple softwares to support and drive our daily clinic operations.

• Manage daily clinic workflow and front desk operations autonomously, supporting clinicians and technicians

• Provide a professional and pleasant patient experience while managing patient arrivals, bookings, and queries – in person, via email, and phone

• Coordinate home visits, aged-care visits, and hospital-based consultations

• Maintain accurate and up-to-date medical records

• Managing billings, third-party claims, and prompt follow up of outstanding accounts

• Maintain professional relationships with referrers and external parties, including Private Health funds, WorkCover, TAC, NDIS, Aged Care, and SWEP

• Manage stock of medical devices and clinic supplies

• Coordinate courier bookings and inter-clinic deliveries

Skills that will help you shine in this role include:

• Strong multi-tasking skills with the ability to plan and schedule appointments across multiple clinicians and clinics

• Strong attention to detail, excellent grammar and phone manner

• Knowledge of the NDIS, TAC, Workcover, DVA, and Aged Care processes

• Experience with billings and invoicing to multiple parties

Why You Should Join Us

• Learning & growth: We foster skill development—build your knowledge within the industry and organisation, further developing your professional administration skills and personal network within healthcare

• Supportive team: Our clinicians, technicians, and administrators work as a unit, with all aspects of the organisation working together for the care of each patient

• Making a difference: Help improve quality of life for patients living with neurological and musculoskeletal conditions

• Constant improvement: We invest in enhancements across clinics, processes, and systems to ensure the best outcomes for all staff and patients

What You’ll Bring

• A professional and warm personality, with a natural ability to put patients at ease

• Highly organised, with strong multi-tasking and autonomous time-management skills

• Excellent written and verbal communication skills in a professional and engaging language, representing Orthotics Plus to the highest level

• Administration experience is essential, with intermediate skills in MS Office; previous healthcare experience with medical practice software preferred

If you’re looking for a role that blends administration, patient interaction, and growth in a specialised niche area within healthcare - we’d love to hear from you. Please apply through Seek with your resume and a short cover letter telling us why you’d be a great fit for Orthotics Plus.