Operations and Administration Team Member (FT/PT)

About Us

Index Medicolegal is a leading provider of independent medical reports, servicing law firms, self-insurers and government throughout Australia.  We are fiercely focused on the quality of expert evidence and our reports are highly sought-after in multiple medical specialties.  

Our independence and impartiality is everything to us, and our mission is to make it easy for medical experts to fulfil their important function to a Court.

About the Role

Due to expansion, we are seeking additional operational and administrative team members to anchor the client-services and workflow-management aspects of the business.  This role involves scheduling, coordination of experts and solicitors, matter management, and process refinement.

Our aim is to take the headache out of the interaction between the legal and medical professions, and as much as we endeavour to do this with intelligent processes, an empathetic approach and sound human judgement remain just as critical to our success, our values, and our reputation as courtworthy, trusted, and respectful experts.

Key Responsibilities

Appointment & Case Coordination

• Schedule appointments.

• Manage expert calendars and availability.

• Create and maintain case matter records.

• Prepare appointment documentation briefing material.

Communications & Stakeholder Management

• Manage high-volume email inboxes, phone calls and SMS communications.

• Liaise with solicitors, insurers, experts and clients.

• Escalate urgent matters and ensure timely responses.

Report Production & Administration

• Coordinate report workflows between typists, experts and proofreaders.

• Format medicolegal reports and supporting documentation.

• Facilitate Docusign processes and contract management.

• Release reports in accordance with company procedures.

Documentation & Compliance

• Maintain accurate records across multiple systems.

• Ensure all matters have completed contractual documentation.

• Update expert details and maintain database integrity.

Operational Support

• Assist with invoicing processes.

• Support clinic operations and administrative workflows.

About You

To succeed in this role, you will bring:

Essential Skills & Experience

• Previous experience in medicolegal administration, legal administration, medical administration or professional services.

• Exceptional attention to detail and accuracy.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and deadlines simultaneously.

• High level of proficiency with Microsoft Office and cloud-based systems.

• Strong organisational and problem-solving skills.

• Ability to work independently while contributing to a collaborative team environment.

Highly Regarded

• Experience in medicolegal, legal, healthcare or insurance environments.

• Experience with SharePoint, Acuity Scheduling or similar systems.

• Exposure to document production, report formatting or contract administration.

Why Join INDEX Medicolegal?

• Be part of a growing and respected national medicolegal organisation.

• Work with a professional and supportive team.

• Diverse and engaging role with genuine responsibility.

• Opportunity to contribute directly to service excellence and business growth.

• Stable, office-based position with ongoing development opportunities.

You will find Index Medicolegal a friendly, interesting, place to work, where pride is placed in both the quality and smoothness of our output.  If you are a highly organised administrator who thrives in a fast-paced environment and takes pride in delivering exceptional service and accuracy, we'd love to hear from you.

How to Apply

Regardless of your background, if you’re interested in this position we’d love for you to get in touch through SEEK.