Customer Care Consultant - Part Time

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

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As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

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This isn't just a job. This is your career in health, amplified

Are you passionate about helping people and delivering exceptional customer experiences over the phone?

We're looking for a customer-focused and engaging Customer Service Consultant to join our CareComplete team on a part-time basis, working 3 days per week, for an initial 6-month fixed-term contract. This is a fantastic opportunity to make a real difference by supporting eligible Medibank members to access a free health and wellbeing program designed to improve their health outcomes.

This role is primarily focused on customer service and member engagement, with most of your time spent speaking with members over the phone. You'll assist eligible members through the enrolment journey, answer questions, provide guidance on the program and help create positive experiences with every interaction. While there is some administration involved, the focus of the role is building rapport with members, supporting enrolments and delivering outstanding service.

We're looking for someone who can commence immediately, enjoys talking to people, is comfortable working towards service outcomes, and thrives in a supportive team environment.

You might already have the skills for this role if you...

• Have experience in a customer service, contact centre, sales support or member engagement role
• Enjoy speaking with customers and building positive relationships over the phone
• Are confident managing inbound and outbound calls
• Communicate clearly, professionally and empathetically
• Can effectively manage competing priorities while maintaining attention to detail
• Are comfortable learning new systems and processes
• Have strong organisational and time management skills
• Enjoy working in a structured environment while adapting to changing priorities
• Take a proactive approach to problem-solving and customer support
• Work well both independently and as part of a collaborative team
• Are motivated by helping customers access services that can positively impact their wellbeing

What you'll be doing

• Speaking with eligible members and supporting them through the enrolment process
• Managing inbound and outbound customer calls
• Answering member enquiries and providing information about the CareComplete program
• Building strong relationships with members through positive and engaging conversations
• Supporting enrolment targets through proactive member outreach
• Maintaining accurate customer records across multiple systems
• Processing enrolments and completing associated administration tasks
• Managing enquiries received through shared team mailboxes
• Following established processes and compliance requirements
• Contributing to positive customer and health outcomes for our members

If you're a people person who enjoys helping others, delivering excellent customer service and making a genuine difference to member wellbeing, we'd love to hear from you.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself. Belong Here

We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we're here to help. You can let us know directly in the application form, or if you'd prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work