Patient Records Clerk

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Patient Records Clerk to join our Finance department on a 12-month fixed-term, part-time basis, working a total of 15 hours per week, Monday and Tuesday, with the option to work either 2 x 7.5-hour days or 3 x 5-hour days, between 8:30am and 4:30pm.

The role will ensure that all Ambulance transports are processed accurately, efficiently and in a timely manner.

What You’ll Do:

• Identify the correct debtor to receive an account for ambulance transport to ensure that each individual patient care record is charged to the person responsible for the ambulance transport invoice.
• Review each patient care record to determine where billing is appropriate i.e. identifying sensitive cases.
• Check patient care records for errors and omissions then input the correct information to ensure the accuracy of record information.
• Input case sheet data into the database in a timely manner.
• Reverse and recharge accounts rejected by debtors and correct any errors.
• Resolve and respond to email queries relating to accounts as required.
• Completed monthly invoicing to major debtors for example WA Police, Insurance Commission of WA and Metro and Country Hospitals.

What You’ll Need:

• Strong administration and organisational skills with prior experience in a similar capacity being highly regarded but not essential.
• Superior attention to detail and accuracy.
• The ability to effectively manage exposure to distressing, sensitive, or emotionally challenging information, while maintaining professionalism, resilience, sound judgement, and high service standards.
• Professional Compartmentalisation: the ability to separate work-related information and experiences from personal life while maintaining wellbeing and professional performance.
• Objective Decision-Making: the ability to assess information impartially and process records accurately without being influenced by the circumstances surrounding an event.
• A health and/or customer service background would be advantageous.
• A self-starter attitude with the ability to work autonomously and manage independent workload.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Health and Wellness reimbursement
• 17.5% leave loading
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

Applications close on Monday 28th September 2026 at 6:00pm

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices. 

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.