IT Administrator

IT Administrator

• Full Time

• $100,291 + 12% Super + bonus (performance).

 
About the Role

The Information Technology (IT) Administrator is a member of the Diplomatic Technology team. Administer IT systems ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 technical support to customers through multiple channels, conducting system analysis and configuration management, and operating systems with a post-wide impact level. Collaborate with cross-functional teams to address complex technical issues. Assist in network security measures, conduct system audits for compliance, and educate users on information security best practices. Participation in Diplomatic Technology (DT) initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support. 

Duties

• Perform system administration duties, including managing and maintaining network and enterprise applications, user accounts, device/system configurations, and permissions. 

• Conduct system analysis and log reviews to troubleshoot and resolve issues at the Tier 2 level.  

• Manage Department of State user accounts, including initiating account transfers for onward assignments or removing accounts when no further assignment is required.

• Guide customers in the proper use of IT systems and services.  Assist with smartcard operations (e.g., PIN resets, network synchronization, certificate updates).  

• Establish and maintain accurate inventories of circuits and IT services, such as telephone lines, data and voice circuits, IP addresses, cellphone services, telephone numbers, and satellite connections.  
  

Skills and Experience

REQUIREMENTS: FOR EXPERIENCE AND EDUCATION REQUIREMENTS APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY: 

Option 1

• 2 (two) years of experience in computer networking operations, network management, or utilization of computer system is required.

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, Audio/Visual Communications and Technology or related major is required.

• Good working knowledge: speaking, reading, writing is required.

Option 2

• Four (4) years of experience in computer networking operations, network management, or utilization of computer systems is required.

• Two (2) years University or College Study is required. 

• Good working knowledge: speaking, reading, writing is required.

Job Knowledge

• Knowledge of computer equipment operations, hardware, software, and computer networking is required. 

Skills and Abilities

• Proficiency in office productivity suites such as Microsoft 365 is required.

• Strong problem-solving and communication skills is required.
  

Equal Employment Opportunity (EEO)

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, colour, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

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Benefits

The U.S. Mission offers a range of benefits, opportunities and conditions that you will be able to access while working for the U.S. Mission for more information click on the link below.

Benefits and Compensation for Locally Employed Staff

How to Apply

To apply for this role, we strongly recommend that you click here to submit your application. For further assistance in applying for roles with the U.S. Mission, download the Job Applicant User Guide (PDF)

When submitting your application, please ensure you submit your resume or CV. Please make sure you clearly answer the education and your work experience against the specific requirements of the role.

APPLICATIONS CLOSE: 16 September, 2026

 If you have any questions or concerns about the application process, please email: MELBHR@state.gov