Administration Officer - Operations Co-Ordinator

Location: Salisbury, Brisbane

About the Role

We are seeking a highly organised and customer-focused Operations Coordinator to join our growing team. This is a pivotal role that supports the daily operations of our water and coffee supply business, ensuring orders are processed accurately and delivered on time while providing exceptional service to our customers.

The successful candidate will act as the central point of coordination between customers, suppliers, logistics providers, and our internal team to ensure smooth and efficient operations.

Key Responsibilities

• Process customer orders accurately and efficiently.

• Enter orders into internal systems and maintain accurate records.

• Coordinate and book transport and logistics for customer deliveries.

• Provide outstanding customer service and support throughout the order process.

• Communicate proactively with customers regarding order status, delivery schedules, and any issues that may arise.

• Liaise with suppliers regarding incoming stock, lead times, and product availability.

• Monitor inventory levels and assist with stock management.

• Work closely with warehouse and operations teams to ensure timely order fulfilment.

• Resolve customer enquiries and operational issues promptly and professionally.

• Prepare reports and assist with administrative tasks as required.

About You

To be successful in this role, you will have:

• Previous experience in administration, customer service, operations coordination, or a similar role.

• Strong organisational skills and exceptional attention to detail.

• Excellent verbal and written communication skills.

• The ability to manage multiple priorities in a fast-paced environment.

• Confidence communicating with customers, suppliers, and transport providers.

• Strong computer skills, including Microsoft Office and data entry systems.

• A proactive approach to problem-solving and continuous improvement.

• A positive attitude and a strong commitment to customer service.

What We Offer

• A supportive and collaborative team environment.

• Opportunity to play a key role in a growing business.

• Variety in your day-to-day responsibilities.

• Ongoing training and development opportunities.

• Competitive remuneration based on experience.

If you are an organised professional who enjoys coordinating people, processes, and deliveries while delivering exceptional customer service, we would love to hear from you.