Administration Assistant (Administration and Office work)

We are looking for an experienced professional and customer focused Service team member who can provide a high level of service to our new and existing customers, service agents and retailers mostly over the telephone, as well as email.

We are a small office & warehouse appliance repair business in Taren Point looking for a like minded team member to predominately manage the telephone calls and service call bookings for a leading, luxury kitchen appliance brand. This role would suit someone who lives in The Shire, offering flexibility with the start and finish times. Ideally this role is for a full time position however if you feel you could offer these skills, live locally and looking for something more casual, please still apply.

Key Responsibilities will be:

• Answer telephone enquiries and book in service calls for our team of technicians

• Respond to customers & distributors emails

• Liaise with our technicians by phone/voice/text, email and face to face regarding repairs/service calls

• Booking in all service calls on the Intelogy Systems service program

• Send automated text messages to book in the service call

• Liaise with our distributor's service team via phone or email

• Liaise with our distributor's spare parts department by phone or email

• Liaise with new customers, existing customers, other service centres and retailers in relation to their service call or spare parts

• Participate in relevant education and training programs

• Communicate clearly with co-workers demonstrating a willingness and flexibility to work in co-operation with all other employees 

Key Performance Measures:

• Living and practicing our exceptional service values

• Ensuring that all telephone calls are taken in a timely manner

• All work orders, rebooks/quotes are completed within 24 hours

• Ensure all emails and telephone enquiries are responded to within 24 hours 
  

Role Requirements:

• Experience working in a service department/call centre

• Exceptional communication skills

• Talented with time management

• Highly motivated

• Superior complaint handling skills

• Customer liaison abilities

• Intelogy Service Program (training provided)

• AS400 (not essential, as training will be provided)

• A good sense of humour is a bonus!