Executive Business Manager - Operations and Performance

About the role

Work from Home Opportunity or Relocation to Katherine NT

Northern Building & Property Services is seeking a robust, experienced and highly capable Executive Business Manager to work directly with the Director and help lead the company's next phase of growth. This is a senior, hands-on leadership role that is not a narrow management position. You will work across all areas of the business, identify problems, develop practical solutions and ensure things get done. You will wear many hats—moving confidently between strategic planning, construction operations, estimating, project performance, systems implementation, people management, executive support and practical administration. The successful candidate will become the Director's trusted right hand, taking ownership of matters that would otherwise require the Director's personal attention and ensuring priorities are followed through to completion. This role offers a genuine opportunity to progress toward General Manager-level responsibility as you demonstrate your capability, develop the management team and build a complete understanding of NBPS.

Key responsibilities

• Work directly with the Director to understand priorities and convert them into structured implementation plans, breaking decisions into actions, responsibilities, deadlines and measurable outcomes

• Allocate and follow up work across managers and departments, maintaining momentum until intended results are achieved

• Provide executive assistance including drafting reports, coordinating meetings, reviewing and prioritising matters requiring the Director's attention, and communicating with clients, employees, suppliers and subcontractors on behalf of the Director

• Coordinate managers and departments toward whole-of-business outcomes, ensuring responsibilities are clearly allocated and understood, and holding managers and employees accountable for agreed actions

• Own and manage the company's ClickUp management framework, recording the Director's priorities as structured tasks, assigning responsible people and due dates, monitoring progress, and providing weekly performance insights

• Oversee implementation, development, monitoring and improvement of systems including Buildertrend, ServiceM8, Deputy, SiteDocs, MapTrack and Microsoft 365

• Coordinate quotations ranging from small maintenance works to major tenders, ensuring quotation requests are allocated, prioritised and followed through

• Review project and maintenance performance at a management level, identify risks and improve coordination between estimating, projects, maintenance, accounts and operations

• Provide the Director with concise weekly reporting covering outcomes completed, strategic priorities in progress, overdue and at-risk actions, quotation and tender status, departmental performance, and operational, commercial and compliance risks

• Monitor departmental and individual performance, identify delays and unresolved issues, support managers to develop their capability, and address matters within delegated authority

About you

• Strong construction or trade-services experience, potentially from roles such as Operations Manager, Senior Project Manager, Construction Manager, Senior Estimator, Commercial or Contracts Manager, Senior Project Coordinator, or Business Manager within a construction or trade-services company

• Practical understanding of estimating and project delivery

• Experience coordinating managers, teams and multiple priorities

• Record of implementing decisions and achieving measurable outcomes

• Confidence holding experienced people accountable

• Strong commercial judgement and problem-solving ability

• Excellent written and verbal communication

• Ability to work independently without constant direction

• Confidence using project, operational and task-management systems

• Ability to move between strategic, operational and administrative responsibilities

• Experience with ClickUp, Buildertrend, ServiceM8, Deputy or comparable platforms is advantageous

About us

Northern Building & Property Services is a growing construction and multi-trade services business based in Katherine, Northern Territory. We deliver construction, maintenance, repairs and trade services across residential, commercial, government and remote-community environments. Our capabilities include building, carpentry, electrical, plumbing, painting, roofing, fencing, grounds maintenance and general property services. As NBPS continues to grow, we are investing in stronger leadership, management accountability, operational systems and business continuity.