Customer Service Administrator

Customer Service and Warehouse Support!

Your new company

Join a well-established Australian organisation that supplies specialist products and services across a range of industries. Known for its supportive team culture and commitment to customer service excellence, this business offers long-term career stability and ongoing opportunities for professional growth.

Your new role

Due to continued growth, an exciting opportunity has become available for a Customer Service Representative to join a busy WA-based team. Working closely with internal stakeholders and customers across Australia, you will play a key role in delivering exceptional service while ensuring orders and enquiries are managed efficiently.

• Managing customer enquiries via phone and email
• Processing customer orders and quotations
• Coordinating order dispatch and delivery requirements
• Generating invoices and processing payments
• Providing administrative support to the sales team
• Maintaining accurate customer records and documentation
• Liaising with internal teams including sales, production and warehouse operations
• Building strong customer relationships and delivering outstanding service at every touchpoint

What you'll need to succeed

To be successful in this role, you will have:

• Previous experience in customer service, administration or sales support
• Strong Microsoft Office skills
• Excellent communication and interpersonal abilities
• Outstanding organisational skills with the ability to prioritise competing tasks
• High attention to detail and accuracy
• A positive, team-focused attitude
• Experience with Microsoft Dynamics 365 Business Central will be highly regarded but is not essential

What you'll get in return

• Permanent full-time opportunity
• Supportive and collaborative team environment
• On-the-job training and development
• Stable business with a strong market presence
• Opportunity to build your career in customer service and administration
• Convenient Perth-based location

What you need to do now

If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV. If this role isn't quite right for you, but you're considering your next career move, please contact Tammy Bora in the Hays Office Support team for a confidential discussion.