School Programs Officer

School Programs Officer

A Team Tuition is Australia’s largest in-home and in-school tutoring provider. For over 12 years, we have supported students through mindset, strategy and structured support. We don't just sell tutoring; we sell transformation. You’ll be joining a culture that treats sales as a helping profession, supported by a leadership team that invests in your mindset and professional development.

Due to significant growth across our school partnerships, we are seeking a School Programs Officer to join our team at Varsity Lakes HQ.

Reporting to the Strategic Partnerships Manager, you’ll help keep our school programs running smoothly across three main areas:

APT Scheduling & Logistics – 40%
Manage tutor schedules, short-notice replacements and program changes.

School Program Operations – 30%
Support program launches, manage administration and use AI to create student profiles and learning resources.

Family & Student Support – 30%
Respond to parent enquiries, absences, make-up sessions and general program updates.

Key Responsibilities
– Manage daily tutor scheduling and replacements
– Communicate with tutors, schools and Program Convenors
– Respond to parent phone and email enquiries
– Manage Typeforms, CRM data and program administration
– Prepare student profiles and curriculum resources using AI
– Coordinate Blue Card and compliance information
– Prepare programs and resources for upcoming school terms

About You
– 5+ years’ experience in administration, operations, scheduling or customer service
– Highly organised and able to manage changing priorities
– Exceptional written and verbal communication skills
– Confident using technology, CRM systems and AI tools
– Comfortable speaking with parents and stakeholders
– Strong problem-solving and relationship-building skills
– Salesforce experience is highly regarded
– Education experience is a bonus, but not essential
– Valid driver’s licence and access to a reliable vehicle

What We Offer
– Full-time role based in Varsity Lakes
– Supportive and close-knit team
– Clear processes and KPIs
– Opportunity to work across education, operations and technology
– Career growth as our school programs expand

If you are organised, proactive and enjoy working in a fast-paced environment, we encourage you to apply.

A Team Tuition is a Child Safe Organisation. We have a zero-tolerance policy for child abuse and are committed to promoting the safety and wellbeing of all students. All applicants must undergo rigorous screening, including background checks, reference checks, and hold a valid Working with Children Check (WWCC) prior to employment