Business Support Officer

About the role

The Business Support Officer is responsible for contributing to and delivering accurate and timely administrative and financial office activities, and a welcoming, helpful service to residents, guests and contractors. The Business Support Officer supports the activities of the Village Manager and promotes an inviting, comfortable climate, providing a professional service, and a positive experience for residents, guests and team.

Key responsibilities

• Provide support and work collaboratively with the Village Manager in managing day-to-day Village operational activities, queries, planned events and the team

• Contribute to the implementation of resident services aligned with the Village strategy through active engagement of the local community and assist with organising and delivering promotional and ad-hoc activities, campaigns, special events, meetings and functions, communications and all associated tasks

• Accurately maintain CRM databases and associated registers

• Provide front of house reception duties including answering calls and assistance to residents, families, visitors, contractors and the team

• Assist with administrative processes and reports associated with residents, resident committees, villas and/or units, databases, the scheduling and delivery of associated resident services, including entry and exit of residents

• Assist with monitoring and managing office resources and provide general administrative assistance

• Proactively record resident requests/issues into relevant systems to enable responsiveness and resolution

• Uphold confidentiality and discretion to the highest standard in all dealings and communications within and regarding the Village, the residents and team members

• Create and promote a welcoming feeling for residents, their families and team members during orientation & thereafter promoting a culture of community, service and kindness within a supportive environment

• Ensure reception is well organised and contains relevant materials/information for residents and guests to ensure an exceptionally helpful experience and an immaculate aesthetic for the Village

• Assist the village manager by providing high-level business support in finance tasks; including accounts payable and receivable, debtor and creditor account enquires, bank-related transactions, filing & archiving, understanding and assisting with end of month processes (EOM)

• Maintain contractor compliance & licensing documentation to ensure it is up to date and on file in accordance with WH&S requirements

• Report on progress against objectives to the Village Manager

• Adhere to, promote and contribute to improving the company's systems, policies and procedures

• Demonstrate collaborative, positive relationships within the team and with residents

About you

• Minimum Year 12 education or equivalent and 2 years' experience in office administration and reception

• Certificate II in Business Administration is desirable

• A sound knowledge of accounts receivable/payable, petty cash and other relevant finance transactions or a willingness to be trained in these processes

• Demonstrated customer-centric philosophy combined with an ability to "get things done"

• Competent computer skills, specifically MS Office, CRM and XERO systems

• Demonstrated high standards of accuracy, accountability, integrity and care

• Demonstrated ability to work as an effective team member within a multi-disciplined environment

• Personable (relatable) demeanour with a calm measured approach

• Readiness to learn new skills and systems and support team as needed in the implementation of new systems, models and procedures

• Demonstrated interpersonal sensitivity, empathy and strong communication skills to build rapport and stakeholder engagement

• Good organisational and problem-solving skills to achieve client and business outcomes

• First Aid certificate with CPR

• Provision of a satisfactory national police check, and right to work check