Airline Customer Service Centre (Korean, Japanese or French)

BlueLink | L'art de la Relation

Where Human Connection Meets World-Class Travel

At BlueLink, we believe customer service is more than solving problems. It's about creating meaningful human connections.

As the customer contact centre of the prestigious Air France-KLM Group, BlueLink delivers exceptional customer experiences across the globe. With more than 2,000 employees supporting customers in over 30 languages across Europe, Australia, the Americas, and Africa, we proudly represent one of the world's most respected airline groups.

Our people are at the heart of everything we do. Through empathy, cultural awareness, and a passion for service excellence, we help travellers feel supported at every stage of their journey.

If you are looking to build a rewarding career in a diverse, inclusive, and people-focused workplace, we'd love to hear from you.

About the Role

As a Customer Contact Officer, you'll be the trusted point of contact for Air France-KLM customers, assisting them before, during, and after their travel experience.

Air France-KLM operates one of the world's most extensive airline networks, with up to 2,300 daily flights connecting Europe with destinations worldwide. You'll play an important role in delivering premium customer service while representing one of the industry's leading global brands.

Key Responsibilities

You will:

• Assist customers with flight reservations and ticketing enquiries

• Provide professional and empathetic support across a variety of customer needs

• Manage after-sales and post-travel enquiries

• Support members of the Flying Blue loyalty program

• Resolve customer concerns and service-related issues

• Deliver exceptional customer service through phone, email, live chat, and social media channels

Every customer interaction is an opportunity to create a positive and memorable travel experience, making your role essential to maintaining customer satisfaction and loyalty.

About You

We're looking for individuals who genuinely enjoy helping others and thrive in a customer-focused environment.

To be successful in this role, you will have:

• Fluency in Japanese, French or Korean (written and spoken)

• A passion for delivering outstanding customer service

• Strong communication and problem-solving skills

• Confidence using computers and Microsoft Office 365 applications

• Previous experience with Salesforce or CRM systems (advantageous but not essential)

• The ability to multitask and work effectively in a fast-paced environment

• A positive, adaptable, and collaborative approach to teamwork

• Flexibility to work rotating shifts, including weekends (between 8:00am and 9:00pm)
  

Why Join BlueLink?

When you join BlueLink, you're joining a company that values people, diversity, and professional growth.

What We Offer

• Hybrid working arrangement available after successful completion of training and probation period

• Comprehensive paid training and ongoing development opportunities

• Monthly performance bonus

• $1,100 retention bonus after 12 months of service

• Paid birthday leave

• Exclusive employee discounts and cashback offers

• Staff travel benefits and airline discounts (T&Cs apply)

• Supportive, multicultural, and inclusive workplace culture

• Career progression opportunities within an international organisation

Our Commitment to Diversity & Inclusion

BlueLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQ+ community, and individuals from culturally and linguistically diverse backgrounds.

Join BlueLink and help create exceptional travel experiences for customers around the world. Apply today.