Client Onboarding Specialist

As a Client Onboarding Specialist (Internally known as Customer Solutions Specialist), you’ll play a key role in supporting customers through the onboarding journey from application through to settlement ensuring a smooth and positive experience.

You’ll assess applications, make credit decisions within scorecard frameworks, and align Shift’s products to meet customer needs.

This is a solutions-driven role, where you’ll work closely with business owners and brokers to identify the most suitable product, helping position Shift competitively in the market.

Based in our North Sydney office, we offer hybrid work flexibility, with a minimum of three days in the office each week.

What you'll do:

• Assist business owners and brokers in identifying the most suitable product based on needs and circumstances with expert knowledge on Shift's products.

• Explain key features and benefits of Shift.

• Own the customer onboarding journey, including registration and compliance requirements for onboarding.

• Make credit decisions within authority levels

• Maintain accurate records and systems.

• Answer inbound customer calls as part of a rotating roster within the team.

• Comply with lending guidelines and regulatory obligations.

What you'll bring:

• Experience preferred in lending or sales role within financial services.

• Demonstrated ability to position products in a competitive market

• Proven track record of delivering high-quality customer service and meeting performance targets.

• Excellent communication skills – strong written and verbal communication, active listening.

• Relationship building with customers, brokers, and stakeholders.

• Technical systems knowledge (CRM, loan origination, onboarding platforms).

• Problem-solving to address immediate customer needs.

• High attention to detail
  

Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.

• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.