Operations Support Coordinator – Sales and Logistics

Operations Support Coordinator – Sales and Logistics

Permanent, full-time | Monday to Friday, 8:00 am–4:00 pm | Acacia Ridge
$30.00–$35.00 per hour

GFR Industries is seeking an organised and dependable Operations Support Coordinator to support our management, internal sales and logistics teams at Acacia Ridge.

This is a varied office-based role involving customer enquiries, sales support, document management, freight tracking and import administration. The position would suit someone with strong computer skills, excellent attention to detail and the ability to manage multiple priorities within a small business environment.

About GFR Industries

Established in 1998, GFR Industries is an Australian-owned and family-operated supplier to the transport hydraulic industry.

Based in Acacia Ridge, we import and distribute specialist hydraulic equipment from leading international manufacturers. GFR Industries is the Australian national distributor for Hydro Leduc, OMSI, Bezares, AFO and AMI products.

Our customers include transport operators, vehicle manufacturers, workshops, hydraulic businesses and major industry organisations throughout Australia and the wider region.

About the Role

Reporting to the General Manager and Sales Manager, the Operations Support Coordinator will provide day-to-day administrative and operational support across customer service, internal sales, freight and imports.

Key responsibilities include:

• Answering and directing incoming telephone calls.

• Assisting customers and visitors at the front desk.

• Providing administrative support to management and the internal sales team.

• Assisting with customer enquiries, order information and general sales support.

• Preparing, updating and filing business documents.

• Maintaining organised electronic files and records on the company file server.

• Assisting with import and export documentation.

• Tracking domestic and international freight movements.

• Liaising with freight providers, suppliers and internal staff regarding deliveries.

• Maintaining shipment, freight and delivery records.

• Entering and updating information within company systems.

• Preparing correspondence, spreadsheets and reports.

• Supporting the wider sales, logistics and operations teams as reasonably required.

Essential Requirements

The successful candidate will have:

• Previous experience in administration, sales support, logistics support or a similar role.

• Confidence using Microsoft Outlook, Word and Excel.

• Strong written and verbal communication skills.

• A professional and customer-focused approach.

• Excellent organisation and time-management skills.

• Strong attention to detail and accuracy.

• Good general computer skills and the ability to learn new systems.

• The ability to manage multiple tasks and changing priorities.

• Reliable attendance and the ability to work effectively within a small team.

• The ability to reliably commute to Acacia Ridge for an 8:00 am start.

Desirable Experience

The following would be advantageous but is not essential:

• Experience with freight tracking or logistics administration.

• Experience preparing import or export documentation.

• Experience using inventory, ERP or accounting software.

• Experience maintaining electronic filing and document-control systems.

• Previous experience in a wholesale, industrial, automotive or transport-related business.

• Experience supporting sales, purchasing or warehouse teams.

Training in GFR Industries’ inventory system, products and internal processes will be provided.

What We Offer

• Permanent, full-time employment.

• Monday-to-Friday working hours from 8:00 am to 4:00 pm.

• An hourly rate of $30.00–$35.00, depending on experience.

• On-the-job training in our inventory system and internal processes.

• Stable employment with an established Australian-owned business.

• A varied position supporting sales, logistics and general operations.

• The opportunity to develop experience in freight and import administration.

• A small-team environment where individual effort has a visible impact.

• Opportunities to broaden your skills and take on additional responsibility as the business develops.

Position Details

Location: Acacia Ridge, Brisbane
Employment type: Permanent, full-time
Working hours: Monday to Friday, 8:00 am–4:00 pm
Remuneration: $30.00–$35.00 per hour, depending on experience
Start date: Immediate or by agreement

How to Apply

Please submit your résumé together with a brief cover letter outlining your administration, sales-support or logistics experience.

Applicants must have the right to work in Australia.