Administrative Assistant (Services Australia Agency)

About the role

Bay Island Community Services Inc is recruiting for an Administrative Assistant to be based primarily on Macleay Island.  This position reports to the BICSI Coordinator and BICSI Administration Officer.  This position will mainly be working with the Services Australia Agency terminal and is be responsible for assisting island residents with their use of the terminal located on Macleay Island.  You must have patience in dealing with clients accessing the Agency terminal.  The incumbent may be required to assist with other duties on occasions as directed by the BICSI Coordinator or the BICSI Administration Officer.

What We Offer:

1. Up to $15,000 of your annual wage can be taken as non-taxable benefits (in addition to the tax free threshold).

2. Up to 12 Paid Wellbeing Days per year (in addition to annual leave. This allows a greater work-life balance).

3. A supportive, family-like workplace culture.

4. Great work conditions.

5. Opportunities for professional development.

DUTIES:

Services Australia Agency:

Undertake thorough training to function as specified personnel for the Services Australia Agency which includes:

• Assist island residents with their use of the Services Australia Agency terminal.

• Provide a monthly report to Services Australia and the BICSI Coordinator

• Assisting with the set-up and use of MyGov accounts.

• Use of the Silver Service line that provides direct access by specified personnel to Services Australia.

• Provide Point of Identification services according to policies and procedures.

• Understanding where to find and provide relevant Services Australia forms as needed.

• The use of the Services Australia Agency equipment including computer, fax, and phone.

• Assisting with enquiries by those with disabilities e.g., sight, hearing, writing, reading who may need additional support.

• Assisting with Job Search as needed.

• Assisting with the many and varied requests from the community for Services Australia including Medicare aid.

Administration:

• At all times maintain confidentiality in relation to Services Australia Agency clients and all internal BICSI operations and issues.

• Attend staff meetings and maintain links with other sections of the organisation.

• Communicate effectively with the BICSI Coordinator and work as part of a team.

• Communicate effectively with volunteers to foster and maintain amicable working relationships.

• Communicate with the BICSI Community Connect Worker.

• Gain knowledge of SMBI Community Hub groups and referral of clients to specific groups.

• Supply information as required for reports.

Required Skills:

MS Office 365 - Outlook, Word, Excel; Driver’s License; Basic bookkeeping knowledge.  Must have a clear police record.

 Skills Prepared to Acquire:

Training as specified personnel for Services Australia Agency and BICSI office general duties.

 Part Time Hours:

This position is for a maximum of 25 hours per week.

 About the organisation

Bay Island Community Services Inc is a not for profit community based organisation on the Southern Moreton Bay islands.  It is funded to operates a Neighbourhood Centre, a Services Australia Agency terminal and a Community Connect Service.  Additional it auspices many small organisations and runs community events throughout the year.

 Please supply an up-to-date resume including a list of your qualifications.  Please list any experience you have had to enable you to undertake this position.