IT Support Technician

IT Support Technician

Job Description

“Great customer service comes first, technical skill follows. As our new team member, you bring warmth, patience, and a genuine desire to help. You build real relationships with the people you support, and you treat every call, ticket, and visit as a chance to make someone’s day easier. This role is your opportunity to grow across every level of IT support and technology while working alongside a team that values you as much as the clients you serve.”

We are seeking a new member of the team to join on a full time basis, with the opportunity to grow further within Techreative. The main quality we are looking for in our new team member is great customer service skills. The way you present and talk to clients is the most important aspect of this role, and the technical side can always be taught, but Service Desk experience is desirable. Although our staff can work Hybrid, we expect you to be at our office during the training period which can be up to 6 months.

We pride ourselves on our customer service, always building relationships with the people we support while constantly learning new technologies and services. This opportunity is perfect for someone looking to gain experience in the tech industry, as you will be working across all levels of IT support and technology.

About Techreative

Techreative specialises in servicing small, medium and large businesses with a big footprint in the non-profit and creative sectors. We provide curated IT support and technology consulting services specifically catered to maximise our clients’ productivity and impact.

Our compassionate approach, combined with specific industry experience, results in a quality and reliability of service that takes away the daily stress and brings back the joy of technology.

What We Are Looking For From You

Essential skills:

• Be an efficient and effective problem solver.

• Have excellent presentation skills and phone manner.

• Have excellent communication skills and client empathy.

• Have excellent time management skills, be independent, and self-directed.

• Have experience in projects or project-based tasks, with a key emphasis on following up on issues and tasks with key stakeholders and ensuring all parties involved are accountable.

• Be a social member of the team, often present at our office in Fitzroy.

Preferred skills:

• Experience with Microsoft cloud products (Office 365, Exchange, Azure).

• General PC maintenance and security knowledge, such as Windows updates, malware, and Windows firewall.

• Experience with networking technologies, including DNS, VPN, virtualisation, firewall, and security.

• General telecommunications support and knowledge, such as landlines, mobile phone support (Android and iOS), and reporting or managing faults with vendors.

• Understanding of VoIP.

• Understanding of CRM systems.

• Understanding and experience of PSA systems

Tasks & Responsibilities

• Answering all IT support requests in a timely and efficient manner to ensure SLAs are adhered to.

• Providing Level 1 and Level 2 IT support to all customers across a varied technology space.

• Identifying areas of growth, opportunity, and improvement for existing clients.

• Assisting with IT project delivery.

• Conducting onsite visits and liaising with clients in person.

• Conducting IT audits and reviews.

• Performing system maintenance and monitoring.

Benefits

• Flexible working hours.

• Flexible WFH and in office arrangements post training.

• Regular social events.

• Salary of $65K to $75K plus super, depending on experience.

• Leave loading of 17.5% on annual leave.

Before You Apply

Please note that offers of employment can only be made once all required probity checks have been completed. These include:

Right to work in Australia.
Reference checks.
A Working with Children Check.

How To Apply

Please apply for our IT Support Technician role with your current resume and a brief cover letter that highlights the key aspects we are looking for.

Successful applicants will be contacted for a short prescreening interview, followed by an in person interview at our office in North Fitzroy.

Thanks,

Techreative