Administration Assistant

About Holicare

Holicare is a trusted provider of Support at Home (SaH), Department of Veterans' Affairs (DVA), and NDIS Community Nursing services, supporting individuals across metropolitan Melbourne, Geelong, and Ballarat. With our head office in Ringwood and a regional office in Ballarat, we are committed to delivering high-quality, person-centred care throughout Victoria.

At Holicare, we're driven by a single mission: to provide compassionate and professional care that empowers individuals across the Aged Care, DVA and NDIS sectors. Through in-home services and community-based support, we help people live with dignity, independence, and well-being.

We are proud to be a values-led organisation, with core values including professionalism, safety, independence, inclusion, diversity, and a focus on innovation and outcomes. By fostering a culture of respect, collaboration, and continuous improvement, Holicare is committed to not only raising the standard of care, but also building a workplace where employees feel valued, supported and inspired.

You can find out more about our services by visiting our website at www.holicare.com.au

About the Role

We are seeking an experienced Administration Assistant to support the delivery of Support at Home, NDIS and DVA services. The role is responsible for claims processing, invoicing, time sheeting and financial administration, ensuring accuracy, compliance and timely service delivery.

You will work closely with internal teams and external stakeholders, maintaining high-quality records and supporting funding, reporting and administrative processes within the aged care sector.

Key Responsibilities

• Prepare, submit and reconcile Support at Home and NDIS Claims

• Maintain accurate client, service and financial records

• Generate client and funding body invoices and assist with reconciliations

• Prepare and process fortnightly time sheets

• Assist with budgeting, expenditure tracking and month-end processes

• Use My Aged Care Portal, SharePoint, Nightingale and Excel for reporting and data management

• Provide administrative support to fleet operations, fatigue management and general office functions

• Support meetings, committees and ad hoc Executive administration

Skills & Experience

Essential:

• Aged Care administration experience

• Demonstrate experience with Support at Home and NDIS claims

• Advanced Microsoft Office Skills (particularly Excel)

• Experience in invoicing and time sheeting

• Familiarity with My Aged Care Provider Portal

• Strong attention to detail and organisational skills

Desirable:

• Knowledge of aged care funding and compliance

• Experience with Ezi Plan, Xero or similar systems

Why Join Holicare?

• Employee Assistance Program (EAP): Access free, confidential counselling and wellbeing support to help you and your immediate family maintain your mental health and wellbeing

• Supportive Team Culture: Join a collaborative, respectful, and mission-driven team that values your contribution

• Ongoing Training and Career Development: We invest in our people through regular training and professional development

• Impactful Work: Make a genuine difference in the lives of individuals and families across your community

• Dynamic Workplace: Enjoy a vibrant shared office at Waterman Eastland with access to community perks, networking events, and regular office breakfasts and coffee catch-ups.

• Growing Organisation: Be part of a rapidly expanding provider with opportunities for advancement and innovation.

Apply Now

Click Apply Now or email your resume and a brief cover letter to meesha.p@holicare.com.au. Be sure to include the job title in the subject line.