Customer Service (Day or Night)

ITSM is an established multi-cultural marketing company in the heart of Darlinghurst. Our Contact Centre seeks to recruit, develop and retain the most talented people based on merit, effort and performance. Our exceptional customer service via live chat (no calls) is not only what sets us apart from our competitors, it is your stepping stone to career development. There is a clear pathway for progression within the Contact Centre itself, plus we have a range of internal departments, including eCommerce, Marketing, Risk Analysis, Compliance and Client Management; all of whom hire mainly from our Contact Centre. 

This is a full time work from office role based in Sydney, in our brand new state of the art office, with the possibility to become hybrid once independent. 

Available fixed shifts are:

• Morning (6am-2pm) 5 days/week - $35.66ph + super/ 83k pa

• Afternoon (2pm-10pm) 5 days/week - $35.66ph + super/ 83k pa

• Overnight (10pm-8am) 4 nights/week - $43.15ph + super/ 100.5k pa

About You 

• You’re a self-starter with an engaging communication style who is keen to contribute and advance 

• You have strong computer/keyboard skills, grammar and spelling  

• You have a thirst for knowledge and a willingness to take on feedback to succeed   

• You’re reliable, flexible and have a great work ethic 

• You can work Full Time and commit for a minimum of 9 months

• Nice to have but not a requirement is fluency in any additional language - French, Slovakian and German in particular are advantageous 

About the Role 

• Respond to and follow up on inbound customer enquiries via chat, e-mail or SMS in a timely manner

• Ensure the accurate recording of customer information, enquiries and follow-up actions

• Participate in ongoing learning via modular e-learning and facilitated training sessions 

• Demonstrate a thorough knowledge of both team and company processes, products and promotions

What’s in it for You

• $1000 welcome bonus, above award pay rate, plus extra $$ for any additional hours worked as well as 20% weekend loading

• Guaranteed 40 hours weekly, paid sick/annual leave, paid training, plus a Christmas bonus 

• Free onsite gym, personal swimming/weights/yoga coaches, and team sports such as basketball, touch footy and soccer 

• Free and confidential Employee Assistance Program offering psychologists, counsellors, nutritionists and financial coaching 

• Generous staff discounts including healthcare and travel, catered lunches, free barista coffee, charity involvement, and so much more… 

This is a full-time permanent position with a start date on the 3rd August 2026. Working Holiday Visa (WHV) holders who have already secured their 2nd and/or 3rd year of working rights or have a pathway to another substantive visa are welcome to apply.

Annual salary of $83k (Day) or $100.5k (Night) incl. super, plus bonuses on top (not commission or target related) as well as 20% weekend loading. Lots of opportunities for promotion and bigger earnings. 

A cover letter highlighting why you would be an ideal fit for the role is highly regarded.

We are planning to offer the position to the successful candidates by the 30th July 2026, after the recruitment process has been completed.

If you need to provide more than 1 weeks’ notice, you may not be able to commit to the start date this time but we strongly encourage you to get in touch with us via email to provide more details about your current employment situation and any arrangements that can be made around it. 

Please click “Quick Apply” via Seek to submit your application, you can contact cc@itsmanagement.net or WhatsApp 0406 942 267 if you have any questions about this role.

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