Operations Manager

About Glassguard

Glassguard is a fast-growing premium e-commerce brand selling high-quality cleaning and surface protection products across Australia, New Zealand, the United States, Canada and the United Kingdom. We sell through Shopify, Amazon, and wholesale channels and we're growing fast across all of them.

We have a talented, committed team and a strong product. What we need now is someone to own the operational backbone that supports everything they do.

The Role

This is a senior, hands-on operations role sitting directly below the founder. You'll own the systems, logistics, freight, fulfilment, inventory and vendor relationships that keep the business moving — and make them better. Our Warehouse Manager leads the floor at our St Peters facility in Sydney. You own the strategy and infrastructure above him.

You'll work directly with the founder, serve as the main point of operational accountability, and report weekly. The expectation is that you drive decisions to completion — with suppliers, systems and processes — so the founder can focus on product, brand and growth.

This role is remote-friendly but requires you being open to a regular presence in Sydney — at minimum bimonthly, with more during peak periods. If you're not Sydney-based, genuine commitment to being on-site when it matters is essential.

What You'll Own

Logistics & Fulfilment

• Freight and carrier relationships — performance, cost, accountability

• ShipStation, ShipBob (US 3PL), Amazon FBA restocking and OOS prevention

• Inventory management — stock levels, reorder triggers, lead times

• Vendor and supplier relationships — drive performance and make the hard calls when needed

Systems & Process

• Build and maintain SOPs for consistent operational execution

• Implement systems to reduce errors, waste and stockouts

• Identify and close operational gaps before they become problems

E-Commerce Operations

• Support growth across Shopify, Amazon and wholesale through operational excellence

• Ensure fulfilment standards protect customer experience and platform performance

• Work closely with the founder on key operational decisions

Founder Enablement

• Serve as the main operational point of contact — own the problems, own the solutions

• Report weekly with updates, risks and decisions required

• Free the founder to focus on product development, brand vision and strategic opportunities

What You Bring

• Proven experience in e-commerce operations — Shopify, ShipStation, Amazon Seller Central, 3PL management

• Strong freight and logistics background — you know how to manage carriers and freight forwarders and get results from them

• Vendor and supplier management — you're comfortable driving difficult conversations and making tough calls

• A collaborative leadership style — you bring people with you rather than push them

• Inventory and stock management — you think in lead times, reorder points and risk

• Proactive and self-directed — you anticipate problems and solve them without being chased

• Comfortable in a lean, entrepreneurial environment where you roll up your sleeves when needed

What We Offer

• $110,000–$130,000 base + super

• Performance bonus tied to business outcomes

• Direct access to the founder and genuine influence over how the business operates

• A growing business with real momentum and a team that cares about what they're building

To Apply

Apply via SEEK with your CV and a brief cover note telling us about a specific operational problem you identified, owned and solved end to end.  Applications without a cover letter will not be accepted.