Technical Business Analyst

Terra Firma is a highly respected Australian business and technology consulting firm with a 30-year history of successfully delivering client outcomes. We offer leading business and technology consulting services covering the entire lifecycle of a program. Our people are masters of their craft but what sets us apart is our support and willingness to help each other to deliver high quality outcomes for our clients.

The opportunity
Technical Business Analyst – Infrastructure & Asset Management

Melbourne / Geelong

We are seeking an experienced Technical Business Analyst to support an infrastructure and asset management transformation program. Working across infrastructure, architecture, ServiceNow, and governance teams, you will translate complex technical requirements into clear and actionable outcomes.

Key Responsibilities

• Facilitate workshops with infrastructure teams, architects, vendors, and business stakeholders.

• Analyse Linux/RHEL environments, including server upgrades, rebuilds, VM provisioning, and lifecycle management.

• Assess server inventories to identify consolidation and decommissioning opportunities.

• Gather requirements for ServiceNow HAM Pro, Contracts Management, CMDB, and asset lifecycle processes.

• Review Discovery outputs, CMDB data quality, and licensing information to provide improvement recommendations.

• Define compensating controls for legacy systems that cannot be upgraded.

• Produce governance artefacts, options papers, process maps, requirements documentation, and stakeholder packs.

• Support service transition, operational readiness, and BAU handover activities.
  

Key Deliverables

• Requirements and process documentation

• HAM Pro and Contracts module requirements packs

• High-level architecture and options papers

• CMDB data model and licensing assessment

• Discovery review findings and remediation recommendations

• Compensating controls framework

• Asset lifecycle and EOS/EOL tracking framework

• Service transition and handover documentation

• RAID logs, governance reports, and stakeholder communications
  

 About You

• Proven experience as a Technical BA delivering infrastructure, ITSM, ServiceNow, or asset management initiatives.

• Strong understanding of Linux/RHEL server environments and infrastructure lifecycle management.

• Experience with CMDB, Discovery, Asset Management, or ServiceNow platforms.

• Ability to work effectively with architects, engineers, operational teams, vendors, and senior stakeholders.

• Strong skills in requirements gathering, process mapping, data analysis, and governance reporting.

• Experience within Government, Insurance, Health, Disability, or other regulated environments is highly regarded.

• Knowledge of data governance, retention policies, and information lifecycle management.

If you’re a Business Analyst who enjoys delivering real outcomes and working as part of a collaborative consulting team, we’d love to hear from you.