System Administrator

MEDISCA is a fast-paced global pharmaceutical company. We have facilities in North America, Australia and Europe, employ over 450 staff globally and service the US, Canada, Asia, The Middle East, Europe and the UK.

We are looking for a proactive and technically skilled System Administrator & User Support Specialist to join our IT team. This is a hands-on hybrid role that combines systems administration with frontline user support, ensuring our employees have secure, reliable and efficient access to the technology they rely on every day.

Working as part of a collaborative global IT team, you'll help maintain and improve our IT infrastructure while providing outstanding technical support to users across multiple locations. If you enjoy solving technical challenges, delivering excellent customer service and working with a broad range of technologies, we'd love to hear from you.

What you’ll be doing

Systems Administration

• Manage and maintain Windows and Linux servers, including patching, backups, performance optimization, and ongoing maintenance.

• Administer Active Directory, Group Policy, DNS, DHCP, and file/print services.

• Monitor and maintain network infrastructure, including firewalls, switches, VPNs, and wireless networks.

• Manage Microsoft 365 services, Azure AD, Intune, and Exchange Online.

• Implement and maintain endpoint security solutions, including antivirus, encryption, and multi-factor authentication (MFA).

• Monitor system health and respond promptly to alerts.

• Manage software licensing, IT assets, and hardware lifecycle planning.

User Support

• Provide remote IT support to all Medisca locations while meeting established helpdesk service level agreements (SLAs).

• Deliver Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and peripherals.

• Support local IT infrastructure by troubleshooting hardware and software issues, including warehouse technologies such as scanners, printers, and network devices.

• Manage and resolve user support requests efficiently, escalating issues where appropriate.

• Coordinate user onboarding and offboarding, including account provisioning, device setup, and access management.

• Train users on IT policies, security best practices, and new technologies.

Security & Compliance

• Enforce IT security standards, including password policies, MFA, and conditional access.

• Support compliance initiatives, including ISO, SOC, and GDPR requirements.

• Assist with incident response, vulnerability remediation, and security improvements.

About You

You're a customer-focused IT professional who enjoys solving problems, supporting users and continuously improving technology services. You communicate clearly, build positive relationships across the business and take pride in delivering a high standard of service.

You’ll also bring:

• 3-5 years’ experience in systems administration and/or IT support

• Strong knowledge of Windows Server Active Directory, and Microsoft 365

• Experience with endpoint management platforms such as Microsoft Intune, SCCM or similar

• Experience with PowerShell scripting and basic automation

• Solid understanding of networking fundamentals, including TCP/IP, VLANs, firewalls, and VPNs

• Experience with Azure AD, Exchange Online, and cloud identity management.

• Familiarity with ITIL practices and ticketing platforms such as Jira, ServiceNow, or Freshservice.

• Experience with virtualisation technologies (Hyper-V or VMware) and backup solutions such as Veeam or Acronis.

To be eligible, you must be an Australian Citizen or Permanent Resident.
Please note: This role includes a police check.

Why join MEDISCA?

At MEDISCA, our people are at the heart of everything we do. We have a supportive, collaborative and inclusive workplace where your ideas are valued, your development is encouraged and your contributions make a real impact.

In return, we offer:

• Free on-site parking and convenient access to public transport.

• A positive, welcoming and supportive team culture.

• Opportunities to work on both local and global IT initiatives.

• Ongoing learning and professional development.

• The chance to build your career within a growing global organisation.

If you're looking for a role where you can broaden your technical expertise, contribute to meaningful projects and be part of a high-performing team, we'd love to hear from you.

Apply now and become part of the MEDISCA team.

We thank all applicants for their interest. Only shortlisted candidates will be contacted.