IT Support Analyst - NSW

Grow your Career with us

Wilson & Bradley is a family owned and operated company servicing and supplying the kitchen, cabinet making, and furniture manufacturing industries with quality hardware since 1976.

Since first opening our doors, Wilson & Bradley have grown to become a national business, including branches in nearly every state including a retail sector which supplies Bunnings stores across the country and we continue to expand to meet the growing needs of our very large customer base. 

Being a family run company has allowed us to gain the reputation of a level of service other large companies simply cannot compete with as well as foster a company culture that values and looks after our employees.

Our head office is in Preston, Victoria and we have branches across the country in Western Australia, New South Wales, Queensland and South Australia.

The Opportunity

The IT Support Analysis will predominantly be responsible for helpdesk issues, both onsite and remote, for the business. At times working in conjunction with an external MSP on issues. They will also be willing to expand their knowledge to assist in supporting other areas of the IT Department. 

Responsibilities

Key Responsibilities include;

• Serving as the first point of contact for local users via various means of support 

• Local and remote troubleshooting of issues. 

• Configure and deploy personal computers, mobile devices, and other IT equipment where appropriate. 

• Support of software and hardware within the Windows environment. 

• Support of network devices including Printers and Multifunction units. 

• Escalation of issues to relevant staff or vendors where required. 

• Ensuring resolution closure of issues for end users. 

• Documenting of new and revised changes for Hardware, Software, or related processes. 

• Supporting IT with projects. 

• Ad hoc support as required. 

• System Administration tasks in SAP S/4HANA (Users, Cloud Print Management etc.). 

• Support project activities where necessary. 

• Assist with any additional responsibilities as required.   

About You:

• Experience in a VMWare environment.

• Windows 10, Windows Server 2012 and later, O365, Intune, Endpoint manager, Azure, Active Directory, MS Exchange, MS Teams, File Server, Printer Server. 

• Network: DHCP, DNS, LAN, WAN, RAS. 

• SAP S/4HANA Could: User Management, Role Management, SAP Cloud Print Management. 

• Basic SAP BTP (Business Technology Platform) User management Knowledge. 

• Basic AWS knowledge. 

• Cloud migration experience would be preferable. 

• Willing to learn and develop. 

What we offer

• A fantastic working environment and work-life balance.

• Fun and supportive company culture.

• Commitment to ongoing learning.

• Value-led organisation.

• Regular Team Bonding Activities and Branch Lunches.

• Comprehensive Induction Program

In exchange for your experience, commitment, and hard work, you will join a fast-growing family run company that looks after its people. We offer a safe, collaborative culture with a multi-cultural team, and focus on training and development opportunities. We are guided by our values which enable us to reach our goals and create an amazing employee and customer experience, these values are: 

• Excellent Customer Service

• Passion and Energy for Our Business

• Encouraging and Developing Excellent People

• Safety, Integrity and Respect for Each Other

• Acting with A Sense of Urgency

• Innovation

Want to know more about us?

Visit our website below to learn more about Wilson & Bradley and the variety of products we offer!

https://www.wilbrad.com.au/