IT Support Technician (Break-Fix, Apple)

What success looks like in this role:

As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a good understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia.

You will bring:

Our preferred candidate will have proven experience in a hands-on IT technician role, with strong technical capability in supporting, troubleshooting, and maintaining client hardware and software environments.

• Successful candidates must demonstrate strong customer service focus, a can-do attitude and ability to build client relationships

• You will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processes

• Maintain a high degree of professionalism in actions, demeanor and dress

• Understanding of KPI’s and Service level agreements

• Willingness to work flexible hours based on client requirements

You will be successful in this role if you have:

Experience in the following areas would be highly desirable:

• Experience providing troubleshooting and accurately documenting all incidents & problems.

• Working to achieve team-wide service levels for product support and issue resolution.

• Offering an excellent level of customer service always.

• Generally, 1-2years’ experience in area of responsibility

• Must be an Australian Citizen / PR holder