IT Support Analyst

About the role

Are you ready to be the IT hero everyone relies on? As an IT Support Analyst, you'll be at the heart of delivering top-notch performance, ensuring quality, and tackling IT issues with precision. From software and hardware to network systems, user administration, and provisioning, you’ll be the go-to expert, making every tech headache disappear.

• Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams
• Be the point of contact for all incoming incidents over the phone, email or face to face and log tickets
• Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking
• Provide Remote support in a hosted environment supporting a broad range of business applications
• Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, IOS & Android, Routers, Switches, Wi-Fi, etc.
• Adhere to SLAs with a strong customer focus

Required Skills and Experience

• 3+ years working in IT Support role
• Previous experience providing support via phone, email, face to face or remotely.
• Experience with User administration, Access restrictions, Email management, Office 365, MS Exchange and Active Directory
• Experience with ticketing systems, preferably ConnectWise
• Excellent customer service skills
• Very good communication skills, both written and verbal 

Benefits

• Genuine flexible work environment
• Opportunities for professional growth and development
• Varied engagements, environments, and clients
• Exciting and fun team culture