Hotel Receptionist

Medusa Hotel Sydney is seeking a bubbly and professional Hotel Receptionist to join our boutique team on a casual basis. This is an excellent opportunity to be the first point of contact for our guests, providing exceptional service and creating memorable experiences from the moment guests arrive.

Based in Darlinghurst, NSW, this position offers flexibility while being part of a dynamic hospitality team. As a Boutique Hotel Receptionist, you will play a vital role in representing our hotel and ensuring guests receive warm, efficient experience throughout their stay.

Hours: Shifts range 8am-1pm, 1pm-7pm (5 - 7 days per week)

- Flexible work shifts rostered based on candidates availability

What you'll be doing

1. Greeting guests upon arrival with a warm welcome and processing check-ins and check-outs efficiently

2. Managing reservations, bookings and enquiries via phone, email and in-person

3. Providing accurate information about hotel facilities, local attractions and services

4. Handling guest requests and complaints professionally, resolving issues promptly and escalating when necessary

5. Managing the front desk operations, including cash handling and payment processing

6. Maintaining accurate guest records and updating the hotel management system

7. Co-ordinating with housekeeping, maintenance and other departments to ensure guest satisfaction

8. Promoting hotel services and facilities to encourage guest engagement

9. Performing general administrative tasks and maintaining a neat, welcoming reception area

What we're looking for

1. A boutique hotel receptionist with customer service is highly desirable

2. Excellent communication and interpersonal skills with the ability to remain calm under pressure

3. Strong organisational abilities and attention to detail

4. Proficiency with hotel management systems and Microsoft Office applications

5. A professional appearance and genuine passion for delivering exceptional guest service

6. Flexibility to work across various shifts, including evenings, weekends and public holidays

7. Problem-solving skills and the ability to work independently as well as part of a team

8. Fluency in English; additional languages are a bonus

9. A genuine interest in the hospitality industry and commitment to excellence

10. Students are welcome to apply preferably living local

What we offer

Medusa Hotel values its team members and offers a supportive work environment where you can develop your hospitality skills. As a casual team member, you will benefit from flexible scheduling that suits your lifestyle. We provide comprehensive on-the-job training to ensure you feel confident in your role, and we foster a positive team culture where your contributions are recognised and valued. Working at Medusa Hotel offers you the opportunity to build experience in a professional hospitality setting, interact with diverse guests from around the world, and develop rewarding career prospects within the hospitality and tourism industry.

About us

Medusa Hotel Sydney is a well-established hospitality venue located in the vibrant Darlinghurst neighbourhood. We are committed to providing guests with an exceptional experience, combining warm hospitality with professional service. Our team is passionate about creating a welcoming atmosphere where every guest feels valued and cared for. At Medusa Hotel Sydney, we believe that exceptional customer service starts with a dedicated and enthusiastic team, and we strive to create a workplace where hospitality professionals can thrive and grow.

IG: medusahotelsydney

Apply now

If you are an enthusiastic hospitality professional looking for a casual receptionist role where you can make a real difference to our guests' experiences, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for the Medusa Hotel team.