Hotel Reception / Guest Services

Part-Time or Full-Time Opportunity

Be the face of one of Queensland's most luxurious boutique country estates.

At Verandah House Country Estate, we don't just check guests in—we create memorable experiences. Nestled on Tamborine Mountain, our award-winning luxury lodge and spa offers a personalised, five-star experience where genuine hospitality is at the heart of everything we do.

We're looking for an enthusiastic, professional and highly organised Guest Services & Front of House All-Rounder to join our growing team. This is a diverse role where no two days are the same. If you love people, thrive in a fast-paced environment and enjoy variety, we'd love to hear from you.

Our Ethos is to “Always Exceed Guest Expectations” hence our outstanding reviews, the person we are seeking are driven to maintain our high standard, friendly and a willingness to engage with guests in a professional manner, and ensuring all their needs and requirements are met.

We are seeking a person with prior experience in the accomodation industry and possess and understanding of the luxury market and exceeding guest expectations, highly experienced in administration roles.

To be successful, candidates MUST possess:

• Minimum 1 yrs experience in similar role

• As our hotel ambassador, you will be responsible for delivering a high level of customer service and ensuring all guest expectations are exceeded.

• Provide a courteous, professional, efficient, and intuitive service, leveraging your superior local and hotel knowledge to create unforgettable memories for our guests and visitors.

• Deliver Exceptional Guest experiences from arrival through to departure.

• Ensuring efficient check-in and check-out processes, payments are processed 

• Daily and Weekly reporting

• Be reliable & self-motivated

• Exceptional customer service skills & a focus and commitment to delivering high standards of service

• Strong computer & administration skills

• Previous working knowledge of RMS or other booking platforms, OTAs Booking.com & Expedia

• Breakfast and Barista service capabilities a bonus

• Strong organisation skills and implementing systems and procedures 

• Current drivers’ licence and reliable vehicle essential 

• Current RSA / Food handling Certificate

• Australian residency for tax purposes

Only candidates with valid Australian working rights will be considered for this position, as we are unable to offer sponsorship at this time.

Duties will include:

• Record keeping, payments, admin duties: check in & check out guests

• Front office tasks, using RMS

• Checking guests in and out – guest services

• Assist with Guest enquiries, Packages, Spa bookings, Guest reviews, OTA promotions.

• Event Co - ordination, efficient organisation, ensuring time lines and payments are made, vendors booked, guest liaisons.

• Food Services and a willingness to step in and help House keeping on occasions.

• Ensuring highest standard of cleanliness and housekeeping ( you will be req to inspect suites are pristine, prior to guest checkins )

• Ordering of hotel stock

• Required to work Saturdays on a fair roster rotation.