Duty Manager - Front Office

Who We Are

Founded in 1997, the Amora group owns and operates seven Asia Pacific properties, with four in Australia and three in Thailand. The group has recently opened its inaugural corporate office in Sydney, which will spearhead a growth plan to double its portfolio in five years.

Amora Hotel Jamison Sydney, a part of the Amora Hotels Group, is a 415 - room hotel located in the heart of the Sydney CBD, adjacent to Wynyard station. As a luxury five-star Hotel, with multiple Food and Beverage outlets, Bars, Conferencing facilities and recreational amenities including an indoor pool, a spa and a sauna, we pride ourselves on providing outstanding guest services whilst adding a personal touch to everything we do.

We invite you to join our friendly team!

The Role

We are seeking a motivated and experienced Front Office Duty Manager.

In this role, you will manage different shifts at Front Desk and collaborate closely with all other Departments within the Hotel. You will manage the team of Guest Service Agents and ensure the smooth day-to-day operations with highest standards of Amora Customer Service.

Your leadership will inspire the Front Office team to respond professionally to guest enquiries and feedback and create unforgettable experiences at every opportunity. 

Main duties and responsibilities will include: 

• Be the first point of contact and decision-maker during your shift, managing all aspects of Hotel's operations (check-in, check-out & cashiering)

• Ensure exceptional customer service by leading and guiding the team to deliver high-quality service during guest stays

• Handle guest inquiries, complaints, and requests in a professional and timely manner

• Monitor and maintain high standards of cleanliness, safety, and security throughout the hotel

• Collaborating with other departments to coordinate and optimise hotel operations

• Providing guidance, support, and training to team members to foster their professional development

• Maintaining accurate records and generating reports as required

What we are looking for:

• A solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping, and Guest Services

• The ability to work closely with all Departments and manage the Hotel's operations effectively

• The ability to take the correct actions concerning the safety, security and well-being of all hotel guests, patrons and staff in the absence of senior management

• Exceptional customer service skills with ability to communicate effectively in difficult situations

• Good understanding of revenue management, able to control room rates and availability via Opera PMS & Channel Manager

• Excellent computer system skills including working knowledge of Opera Cloud or Opera Server PMS (or similar)

• Flexibility with various shifts, including occasional overnight shifts when required, weekends and public holidays

• The ability to work well under pressure with competing priorities, handle and deal with complaints effectively

Why join us?

• Ideal location in CBD

• Duty meal, uniform and other benefits

• Opportunities for career progression within a growing organisation

If you have the required skills and competencies and demonstrated passion for what you do, combined with excellent leadership qualities – then we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. 

Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.