Customer & Operations Coordinator

Customer & Operations Coordinator

Remote Position | Full Time

Job Summary

Be the link between customers, technicians and business operations in a dynamic work-from-home role with real responsibility and variety.

About Us

We are a growing electrical services business seeking a proactive and customer-focused Customer & Operations Coordinator to become an integral part of our team.

This role is primarily work from home, with occasional attendance required for training, team meetings, or other business-related activities.

You will act as the central point of coordination between customers, technicians, suppliers and management, helping ensure our operations run smoothly while delivering exceptional customer service.

About the Role

As our Customer & Operations Coordinator, you will play a key role in supporting both our customers and field team.

Your responsibilities will include:

·         Managing incoming customer enquiries via phone and email

·         Scheduling and coordinating jobs using our job management software

·         Liaising with customers regarding appointments, updates, documentation and job progress

·         Monitoring and responding to incoming emails

·         Supporting technicians with administrative and operational requests while they are working on-site

·         Organising equipment hire, suppliers, deliveries and other resources as required

·         Processing customer payments and maintaining accurate records

·         Assisting with company administration, licences, insurances and compliance requirements

·         Following up outstanding information and ensuring tasks are completed in a timely manner

·         Assisting management with operational, administrative and customer service tasks as required

·         Maintaining a high standard of customer service across all areas of the business

Who We’re Looking For

We are looking for someone who enjoys taking ownership, solving problems and keeping things moving.

While training and support will be provided, we’re looking for someone with strong judgement who can assess situations, prioritise tasks and make informed decisions without needing detailed instructions for every task.

You won’t be expected to know everything from day one, but you will be expected to think independently, communicate confidently and proactively find solutions when challenges arise.

You’ll Be Successful In This Role If You:

·         Enjoy speaking with customers and helping solve problems

·         Have excellent communication skills, both written and verbal

·         Are highly organised and able to manage multiple priorities

·         Can remain calm under pressure and adapt to changing circumstances

·         Take ownership of tasks and see them through to completion

·         Have strong attention to detail

·         Are comfortable learning new systems and technology

·         Can work independently without constant supervision

·         Enjoy being the person who keeps things running smoothly behind the scenes

Experience

Experience in any of the following areas would be highly regarded:

·         Customer service

·         Service coordination

·         Scheduling or dispatching

·         Trades, construction, maintenance or electrical industries

·         Business administration

·         Operations support

·         Field service environments

What We Offer

Work-from-home flexibility

·         A supportive and collaborative team environment

·         A diverse role where no two days are the same

·         Ongoing training and development

·         The opportunity to become an integral part of a growing business

·         Long-term career growth for the right candidate

If you are proactive, organised, customer-focused and enjoy coordinating the moving parts of a busy service business, we would love to hear from you.