Luxury Residential Concierge

Luxury Hospitality Experience Required

Are you an experienced hotel professional looking to apply your hospitality expertise in a premium environment while enjoying predictable weekday hours and genuine work-life balance?

Henderson Brown Facilities is seeking an exceptional hospitality professional to join our high-end residential concierge team in South Yarra.

This is a rare opportunity to transition from traditional hotel operations into a luxury residential environment where service excellence, relationship-building and professionalism are valued above all else.

Located in one of Melbourne's most prestigious residential communities, you will become a trusted point of contact for residents who expect the same level of personalised service found in a five-star hotel.

About the Role

As the face of the building during our afternoon and evening operations, you will deliver exceptional concierge and resident services while ensuring the building maintains the highest standards of professionalism, presentation and hospitality.

You will build genuine relationships with residents, anticipate their needs, coordinate services and resolve issues with confidence, discretion and care.

This role is ideal for someone who thrives in a dynamic environment, enjoys taking ownership and understands that outstanding service is often found in the smallest details.

Key Responsibilities

• Deliver a luxury concierge experience to residents and guests

• Build strong and lasting resident relationships

• Manage resident enquiries and service requests

• Coordinate visitor access, deliveries and contractor attendance

• Liaise with building management, maintenance providers and service contractors

• Assist with resident communications and administration

• Respond to issues professionally and proactively

• Maintain accurate records and reporting

• Ensure common areas and resident facilities present to the highest standard

• Contribute to a safe, secure and welcoming environment

About You

We are looking for a hospitality professional who naturally delivers exceptional service and remains calm, organised and solutions-focused under pressure.

Essential Requirements

• Minimum 3 years' experience in a luxury hotel, premium hospitality, guest relations or concierge role

• Demonstrated ability to provide exceptional service to discerning clientele

• Excellent verbal and written communication skills

• Professional presentation and grooming standards

• Strong problem-solving and conflict-resolution skills

• High attention to detail

• Ability to multitask and prioritise effectively

• Strong computer literacy and administration skills

• Full Australian working rights

Highly Regarded

• Experience within a 4-star or 5-star hotel environment

• Concierge, Guest Relations or VIP Services experience

• Residential concierge or strata experience

• Experience with property management or CRM systems

• Knowledge of South Yarra and Melbourne's premium lifestyle offerings

Who Will Succeed in This Role?

The successful candidate will be someone who notices details before others do.

You take pride in remembering names, anticipating needs, solving problems before they escalate and making people feel genuinely valued.

You understand that luxury service is not simply about completing tasks — it is about creating an experience.

If you are an experienced hotel professional seeking a premium role with stable weekday hours and the opportunity to build meaningful relationships with residents, we would love to hear from you.

Apply now and join a team committed to delivering Melbourne's highest standard of residential concierge service.

Why Residential Concierge?

If you've built your career in hotels, you'll already possess many of the skills that make exceptional residential concierge professionals.

What makes this role different is the opportunity to apply your hospitality expertise in one of Melbourne's most exclusive residential communities.

Instead of welcoming hundreds of new guests each week, you'll build genuine long-term relationships with residents, becoming a trusted and valued part of their daily lives.

You'll continue to deliver premium service, solve complex problems and create exceptional experiences, while enjoying the benefits of a more stable and relationship-focused environment.

Many of our team members enjoy:

• Working within one of Melbourne's most prestigious residential properties

• Delivering service standards comparable to those found in luxury hotels

• Building meaningful long-term relationships with residents

• Providing personalised service rather than transactional interactions

• Greater work-life balance through fixed weekday hours

• No overnight shifts or rotating rosters

• A professional and stable working environment

• Becoming a recognised and trusted member of an exclusive residential community

• Applying luxury hospitality skills in a rewarding long-term career

This role is ideal for experienced hotel professionals looking to continue delivering exceptional service while enjoying greater stability, stronger resident relationships and the opportunity to work within one of Melbourne's premier residential addresses.