Service Desk Specialist

About the Company 

Bay Technologies (Bay) has been providing industry-leading, highly configurable and reputable software solutions to local, state government and federal agencies throughout Australia since April 2000. These 26 years of experience have established Bay as a leading provider in software products to better manage government and public demands across the correspondence and communication, governance, compliance, and regulatory investigation domains.

As a 100% owned subsidiary of Constellation Software Inc. via its operating group, Vela APAX, Bay Technologies is underpinned by a strong corporate platform with international support.

About the role 

We are currently looking for a proactive Customer Service Specialist to provide product support and defect resolutions to our clients. Reporting to the Support team lead and being part of service delivery team, you will be responsible for working on Level 1 tickets as well as managing actions of escalated tickets. This is a permanent full-time role based in our Milton office in Brisbane.

 Your primary responsibilities will include, but not limited to: 

•   Act as first point of contact for our customers

•  Follow up and keep customers and other internal stakeholders updated

• Work pro-actively to achieve group goals, while maintaining a high level of customer satisfaction.  

Required Skills & Experience 

We are looking for someone who is enthusiastic and keen to learn with a combination of qualifications and/or experience in information technology and customer service, including:

• Qualifications and/or equivalent experience in Information Technology or a related field

• Confident communicator with excellent customer service skills

• Fast learner with a solutions-focused approach

• Basic to intermediate knowledge of Microsoft365

• Previous experience in AutoTask, SQL, n-Central, JIRA, Windows Servers & Operating Systems will be highly regarded.

What’s in it for you? 

With varying cultures and personalities in the office, we are a diverse team who support each other. Bay will provide a supportive and flexible workplace so that you can achieve your professional and personal goals, including:

• Autonomy to take initiative and try new things

• Opportunities for professional development

• Access to an Employee Share Purchase Plan

• Access to an Employee Assistance Program and support services

• On-the-job training and option to get Microsoft certifications

• Work with a close-knit, experienced and friendly team

• Profit-share bonus program

• Hybrid work arrangements offered.

 We are proud of our business, our people and our product and hope you will enjoy being part of our team, too.