IT Field Support Engineer

The candidate should demonstrate expertise in the following areas:

• 4G and 5G telecom call flows and troubleshooting

• OpenStack and Kubernetes deployment and operations

• Deployment of Containerized Network Functions (CNF)

• Integration of various Network Functions

• Training and Certification in IT and server storage would be an advantage.

• Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.

• Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

• Manage the spares movement inbound and outbound the warehouse

• Resolution of minor incidents that are raised by our customers

• Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

• Manage spare parts inventory movement and coordinate deliveries.

• Conduct quarterly stock takes and audits.

• Perform minor hardware maintenance tasks and conduct proactive audits.

• Perform quarterly preventive maintenance.

• Communicate effectively with customers and provide timely updates for service calls.

• Continuously learn new skills and update internal procedures.

• Source local service partners and logistics suppliers.

• Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.

• Maintain clean and organized work areas, and adhere to ESD and OHS requirements.

Required Deliverables:

• Maintain over 95% accuracy between inventory database and actual warehouse stock.

• Resolve supported incidents or tickets within SLAs.

• Ensure prompt, professional, and reliable customer communication.

• Meet commitments made to customers or reschedule with their approval.

• Continuously improve technical and non-technical skills.

• Escalate issues through proper channels in a timely manner.

• Adhere to company policies.

• Ensure onsite support availability.

• Collaborate with the team for local parts sourcing