Front Office Night Auditor / Receptionist | Accor - Mercure Sydney, Rouse Hill

Opportunity to join a great team in a multi-faceted entertainment complex in Western Sydney. 

The Mercure Sydney Rouse Hill is an Accor Hotel in the Hills District comprising of 78 luxurious rooms, located within The Fiddler, a Premier award wining Sydney Pub Hotel offering quality, sophisticated dining and entertainment in the Hills.

OVERNIGHT SHIFT from 11pm to 07am - We are currently seeking a hands-on experienced Front Office Night Auditor / Reception Agent to join our dedicated and professional accommodation team at the Mercure Sydney Rouse Hill.

Our ideal candidates for this hands-on role, will be a well presented individual, with at least one years' experience in a similar role in a similar environment. You are a first point of contact and a friendly face for the concierge of the hotel during the evening and overnight trade. You are competent in all facets of night auditing including:

• checking-in late night arrivals and settling accounts for early departures;

• assisting guest requests including switchboard operations and reservations;

• complete Night Audit processes for end of day rollover;

• completing necessary reconciliation and reports;

• coordinate and oversee the running of the hotel;

Proficiency in the hotel system Opera Cloud and knowledge of Microsoft Excel is preferred. This position will report to the Hotel Manager.

Above all, you’re down-to-earth, approachable, and genuinely enjoy building rapport while maintaining a high level of professionalism. Authenticity is key — we’re looking for friendly individuals who lead with empathy, communicate warmly, and think on their feet to ensure a seamless customer experience, even in challenging situations.

We require flexibility as this position will consist of NIGHT shifts from approximately 11 PM until 7 AM including weekends and public holidays, on a rotational roster.

We can offer a competitive salary and a supportive team that will allow you to grow and develop your skills.