Receptionist / Front Office Co-ordinator

About the role

The Richmond Dentist is seeking a friendly, customer-focused Receptionist and Front Office Co-Ordinator to join our busy dental practice. Our office has a reputation for being a kind and comprehensive general practice, as well as transforming smiles with some of the most natural results in Melbourne.

This role will be for 5 days a week. You will be responsible for providing exceptional patient care and ensuring the smooth running of our front-of-house operations. The position is based in our modern, well-equipped practice located in the heart of Richmond, Victoria.

What you'll be doing

• Warmly welcoming and greeting patients, both in person and over the phone

• Scheduling and managing patient appointments, ensuring efficient workflow

• Handling patient enquiries with professionalism and empathy

• Maintaining accurate patient records and digital filing systems

• Assisting with various administrative tasks to support the dental team

• Upholding high standards of customer service and practice presentation

What we're looking for

• Previous experience ideal, but not essential in a medical or dental reception role, or a similar customer-facing position.

• Excellent communication and interpersonal skills, with a friendly and patient demeanor.

• Strong organisational abilities and attention to detail

• Proficiency in using computer systems and dental practice management software (Dental 4 Window "D4W" preferred)

• A team-oriented approach and the ability to work collaboratively

• A genuine interest in the dental industry and a commitment to delivering high-quality patient care

What we offer

At The Richmond Dentist, we pride ourselves on creating a positive, supportive and inclusive work environment. You'll enjoy a competitive salary, opportunities for professional development, and a range of employee benefits including a staff discount on dental treatments. We also offer flexible work arrangements to help you achieve a healthy work-life balance.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.